Q: What payment methods do you accept?
A: We accept Visa Card and MasterCard processed "securely" through our trusted and verified merchant account. You can see that our website is protected and encrypted by SSL when you are asked to enter your information when placing your order. & nbsp; Your order will be processed securely.
Please note that due to the large amount of deceptive fraud on the Internet, we can only ship to the billing address indicated with the credit card issuer. Attempts to have the goods shipped to an address that is not on file with the credit card issuer will result in a declined transaction.
Q: What is the return policy?
A: If you are not satisfied with the merchandise you receive from us, please contact us within 7 days of receiving the merchandise. It is our responsibility to provide every customer with complete satisfaction - No Questions Asked! & Nbsp; ;
Please make sure the merchandise has not been worn before sending it back to us. I repeat: the goods must not be worn or we will refuse the refund. After receiving the returned package and verifying that the goods are in their original condition, we will refund the purchase price directly to the credit card you paid with. Customers are responsible for paying return shipping on all returns.
Please ask us for the return address, DO NOT return the original address, as there will be no one to take care of the return / exchange or refund.
Q: Do you also do wholesale or wholesale?
A: We can offer wholesale or bulk. Please understand that due to the rarity of this merchandise, we cannot guarantee wholesale offers on all styles, but we will work hard to accommodate all customer needs. For more information, contact us at [email protected]
Q: Are your bags real or fake?
A: All the bags we sell are replicas, which means they were not made by the original brand owner. However, we go to great lengths to replicate our bags using almost all of the same materials (in most cases all the same materials) used to make the originals so that our replicas look and feel the same as the originals but cost a lot less!
You can rest assured that if you buy one of our replica designer bags, no one will notice that it is anything less than an original.
Q: How do I find the object of my wishes on this site? What should I do if I can't find the items I want on the website?
A: You can find the items according to the catalog of our site; or you can find it simply by searching for the name of the articles on our site. If you cannot find items on our website via keyword search and category, you can also submit a request to our customer service support and our staff will be happy to help you locate the item you are looking for.
Q: How do I place an order?
A: Placing an order on this site is quick and easy. Please perform the following steps:
1. Find the items you want and choose the size
2. Add to cart
3. Enter your personal data
4. Review and submit your order
Q: Is the information I post on the Internet secure?
A: All information submitted via our website is strictly confidential and is protected by our SSL certified website through the industry's strongest encryption VeriSign. Any other information provided such as e-mail is strictly confidential and will not be used or passed on to third parties.
Q: What happens if I can't pay for my order with my credit card or Visa card?
A: When your credit card payment failed, we have other options to solve this problem: Western Union or MoneyGram. And if you choose Western Union or MoneyGram, we can offer you a 20% DISCOUNT
Q: When will I get my items after placing an order?
A: It takes 24 hours to process your order before shipping to the shipping address. After we ship your order, we will email you a tracking number so that you can check your order with the number on the courier's website, such as EMS, USPS, DHL. International delivery usually takes 5-10 business days.
Q: How can I track my order?
To: Standard Shipping:
Once your packages have been shipped, you will receive a unique tracking number for each package. With the tracking number, you can track your parcel on the couriers and recipients website.
Q: What if my package was seized by customs?
A: In this case, please contact our customer service and we will find a solution for you.
Q: How can I change or cancel my order?
A: We arrange the order within 24 hours after we received your payment. So, in case of changes and cancellations, please contact us within 24 hours. Once shipped, it would be out of our control, it is very difficult to stop the package for you. Please understand.
Q: How can I return or exchange my items?
A: If you find the goods you ordered have quality problems or are wrong size or color. Please contact our customer service within 7 days to receive the items. We will give you a satisfactory solution.
Q: Can you ship to Australia, Canada and England, countries excluding the United States?
A: Yes, we can. We work with international standard shipping companies, such as DHL, Fedex and USPS, which ensure that our goods can reach almost any country in the world.